Customer Care Centre Representative – Fax Entry Associate Job in Edmonton, Alberta Canada
At Grand & Toy, we are committed to providing Associates with a business experience that will help them grow and develop professionally. If you are looking for a future where you can further develop your knowledge, skills and talents, your search starts here!
There are lots of reasons why you will want to join G&T’s winning team; here is some to name a few:
Grand & Toy’s “Promote from within” strategy
Competitive Wages
Healthcare Benefits
Employee Assistance Program
Discounted rated at the company’s store
Employer matched to the RRSP contributions
Tuition Assistance
Discounted home and auto insurance
Referral bonuses
Academic Scholarship for associates and children of associates
Dedication and commitment to promoting fair and fun working environment
and MANY MORE!
Grand & Toy is currently looking for enthusiastic and innovative individuals that have the drive to succeed. There's always something great happening at Grand & Toy, and we now have an opportunity available in our Edmonton location.
Customer Care Centre Representative – Fax Entry Associate
Edmonton, AB
Summary
Provide fax and emailed order-processing support to Resource Centre business, and provide coverage during vacation and absences for Resource Centre.
Duties
- Processes (enters) consistently and accurately fax orders, sales orders, emailed orders and mailed orders into internal ordering system, according to guidelines
- Responds to any faxed or emailed query on inventory, delivery or price quotation.
- Keys order corrections generated by fax, email or sales department into internal ordering system.
- Contacts customer via outbound call to clarify pertinent account / contact and ordering information- capitalizes on up sell /cross sell opportunities in order to increase order size.
- Sort faxes and distributes accordingly on an overflow basis.
- Files / confirms purchase orders and purges biannually.
- Provide coverage during absences and vacations
- Carries out other duties as requested by the Resource Centre Supervisor
Qualifications
- Minimum Grade 12
- Bilingualism is an asset.
- Strong keyboarding skills
- Self motivated with a positive attitude, must be able to work independently as well as in a team environment
- Proficiency in HFA required
- Working knowledge of Microsoft office (Excel, Word)
Grand & Toy Ltd. offers competitive wages and benefits packages based on experience. To learn more about Grand & Toy and other current employment opportunities please visit our website at http://www.grandandtoy.com/Careers/Careers.aspx .
We Support Employment Equity and Diversity!
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