Customer Service Associate Job in Stettler T0C2L0, Alberta Canada
The primary role of the Customer Service associate is to directly engage the customer, when relevant, to facilitate ease and speed of shop and provide value-added experiences, including information and education on Clothes That Work attributes.
Essential Duties
Customer Service – Building Customers for Life
Offers customers a friendly, welcoming experience
Demonstrates a genuine enthusiasm to help
Provides hospitality and a genuine desire to help by:
greeting and acknowledging customers in a timely manner
performing as a positive team member and serving as a role model of productive performance at all times
supporting teammates by sharing on-the-job learning
displaying enthusiasm about being a Marks Work Wearhouse associate
completing all training modules as required and applying learning consistently
effectively delivering Clothes That Work service model standards – thereby increasing number of sales on shift and maximizing customer satisfaction
Facilitates ease and speed of purchase by:
efficient processing of sales, returns and exchanges (including 100% satisfaction guarantee) using correct policy and procedures
effectively utilizing point of sale functions, including cash, credit, and debit transactions
business to business (Imagewear) voucher processing
responding to purchase inquiries related to ease and speed of purchase
maintaining fitting room standards
advising leader of price and SKU integrity issues
notifies Customer Service Coordinator or Shift Leader of pricing and/or SKU integrity issues to minimize possible shrink
assisting Merchandise team with maintaining presentation standards including re-folding, re-stacking, re-hanging and re-sizing
communicates to Assistant Store Operator (ASO) – Merchandising when issues arise for in-stock availability
effective performance of merchandise tasks when called upon by shift leader
Provides relevant, value-added assistance to customers by:
asking questions, determining relevance, and then informing and educating with relevant product information, knowledge and solutions
assisting customers in making purchase decisions by effectively engaging them to provide information about Clothes That Work attributes and technologies
positively impacts basket size, customer frequency, and units per transaction by informing and educating customers about relevant items and providing a comfortable shopping environment
engaging and assisting business to business (Imagewear) customers
handling inbound telephones using specific interaction guidelines
handling customer inventory inquires, including shop/send promotion and requests
assisting in special event set up and execution to maximize sales potential
Understands importance of and responsibility for achieving maximum productivity during each assigned work period
Contributes to overall productivity goals of store by working effectively and efficiently and providing high caliber engagement within Clothes That Work service model
Assists Assistant Store Operator (ASO) – Customer Service in execution of team action plan to address areas of strength and opportunity
Participates in all shift meetings and shares ideas as part of team cross training
Be flexible to carry out work assignments for customer service and merchandising as required
Loss Prevention
Supports any loss prevention initiatives
Health and Safety Management – Mark’s Work Wearhouse is committed to the protection of its most valuable asset, our employees. It is our policy to enforce health and safety standards such that everyone at Marks Work Wearhouse goes home safe and sound everyday:
Follows safe work practices, including WHIMIS, safe lifting, cutting, ladder use, fire safety, personal protection equipment, housekeeping & storage
Understands, supports and follows all Security and Health and Safety practices to ensure a safe workplace
Maintaining housekeeping standards, including:
Janitorial (dusting, mopping, vacuuming, wiping) including customer & employee washrooms, lunchroom, and orderliness and cleanliness of sales floor
Participates in delivering housekeeping, store recovery and store maintenance standards
Skills and Qualifications
Education:
Some high school education is required
Knowledge:
Customer service skills with a high level of awareness to surroundings and customers, including excellent listening ability
Excellent verbal communication and interpersonal skills
Basic reading, writing and math skills
Basic computer literacy, including point of sale systems
Cash, debit and credit transaction skills
Experience:
Some customer service experience required
Physical Demands and Working Conditions:
Ability to stand/walk for 8 hours
Ability to lift 25 lbs. unassisted and carry as required
Ability to lift and turn repeatedly throughout the shift
Ability to lift above shoulder and from floor to shoulder and floor to waist
Ability to twist, turn, reach and work above shoulder level
Safe ladder use for shelving and retrieving stock, floor displays and signage
Click Here To Apply
https://marks.hua.hrsmart.com/pm_module/cgi-bin/click.cgi?job_id=1719&site_id=119
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