Bilingual Clinical Records Helpdesk Job in Mississauga L5B3C2, Ontario Canada

Talented people, well lead, will produce great results

Morneau Shepell Limited helps organizations identify the factors and health risks that contribute to their rising benefits costs and work with them to create a healthier working environment. Whether we are providing consulting or outsourcing services for pensions or benefits, employee assistance programs, occupational health, or disability and attendance solutions, we recognize that our collection of unique, talented people is what drives our success.

Bilingual Clinical Records Helpdesk – Mississauga, ON

The Clinical Records Helpdesk works within the Clinical Records Department to provide efficient and accurate customer service and ongoing support for affiliate counsellors/vendors in respect to payment concerns. This role also assists with Special Contract obligations in regards to audits and monitoring of cases.

Duties and Responsibilities:

• Assist with payment inquiries
• Daily monitoring of Clinical Records Helpdesk inquiries
• Correspond with counsellors/vendors regarding the concern and identifying required action
• Research noted concern using systems and process maps
• Recreation of invoices as needed if it has been processed but not received by Accounts Payable
• Run reports to determine invoice and file on dates
• Cross-referencing with other departments in regards to fees and contract details
• Investigate correct rate is posted in Provider database if there is a concern from counsellors/vendors
• Communication with Regional Clinical Managers in regards to payment questions and special cases
• Create spreadsheet to effectively track specific issues and concerns
• Maintain Issue Log for trend analysis of issues raised to Clinical Records Helpdesk
• Audit files for Clinical time when there is a different paid amount than what was originally submitted
• Educate counsellors/vendors on approved billing processes
• Communicate with Clinical Records team to gather information on why invoices where changed
• Search counsellors/vendors in Great Plains to obtain payment information such as payment released dates, cleared dates
• Forward payment notifications to counsellors/vendors if not received
• Verifying bank information with AP and affiliate counsellors/vendors
• Inform counsellors/vendors on the processes and outcome of investigation
• Special Contracts
• Ensures set parameters for performance guarantees are met (e.g., supervisory requirements, capped hours account, and wait-time for 1st appointments)

Operations Committees and Departmental Tasks

• Member of the FOP Committee to relay updates and information as needed
• Meetings with Supervisor to communicate opportunities and the strategies for issue resolution
• Participate in team meetings to provide updates and educate team
• Assist with other tasks as need where needed

Education:

Some post secondary education (strong preference for those that have obtained their degree/diploma)

Experience:

• Background in customer service
• 2 years Administrative experience

Knowledge/Skills:

• Strong verbal and written language skills in English and French
• Multi-tasking
• Good decision making skills
• Good computer skills
• Ability to assess a situation and recommend a plan of action
• Good interpersonal skills

Morneau Shepell offers a competitive compensation and benefits package, in a supportive, team-oriented environment.

If you would like to be a part of our winning team, you are encouraged to apply in confidence at our www.morneaushepell.com . We thank all interested applicants; however, only those selected for an interview will be contacted. Morneau Shepell is proud to be an equal opportunity employer

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