Sport Chek Woodgrove Mall- Head Technician Full Time Job in Nanaimo V9R0A1, British Columbia Canada
TheHead Technicianwill be responsible for all aspects of the Service Shop, including customer service, sales, loss prevention and product servicing.
TheHead service techmust have a proven ability to do the following:
Management / Leadership Skills:
• Develop department team through setting expectations, communication, coaching, feedback and ongoing support
• Build and manage a daily game plan for the department
• Create and execute development plans for Full-time staff
• Maintain a positive work environment for staff
• Exhibit all elements of the FGL Leadership Brand
Customer Service
• Ensure all department team members are able to deliver GAME Day Service consistently
• Greet customers, identify their needs, provide assistance in suggesting suitable service
• Be courteous and profession with all customers
• Handle all customer complaints in a calm and professional manner
• Offer assistance to customers in the Hardgoods department as required
• Be familiar with all in-store promotions
Service Shop Operations
• Ensure all documentation (e.g. work orders) are completed accurately, processed and stored, as per the FGL standards
• Ensure that tools are safely used in the manner in which they were intended to be used
• Ensure proper care and maintenance of all service shop equipment
• Participate in scheduled conference calls with the Corporate Service Shop Manager for directional updates
• Maintain the service area
Sales Support
• When required, assist sales support team with placing new merchandise on floor
• Attend staff meetings, as required
• When required, assist department manager/sales support team in sale set up (P.O.P., tagging of merchandise, merchandising) in preparation for ad events
• Sales of products and accessories within the hardgoods department when required
Standards of Performance and Measurement
• Passing grade on all required Forzani Retail College courses
• Service Shop Sales revenue above 100% comp
• Hardgoods Sales above 100% comp
• Customer surveys and feedback
• Mystery Shops
Abilities and Skills Required:
• Responsible for all elements of servicing related to Hockey Skates, Skis, Snowboards, Bikes, Racquets, Inline Skates, Skateboards. Other service may be required as our product offerings expand.
• Must be actively involved in sports or outdoor activities
• Must have a positive, outgoing attitude
• Must be able to work independently
• Must possess exceptional communication skills
Education and Experience Required:
• High School education
• Minimum of one season with FGL as a Senior Technician in each major category (preferred)
• Successful completion all Forzani Retail College Service Shop training courses
• Previous retail experience would be an asset
• Similar technical experience with another company outside FGL
We thank allcandidates for applying, only those selected for an interview will be contacted.
Within the confines of applicable Human Rights and Privacy Legislation,
The Forzani Group Ltd. requires all applicants to provide a criminal record check as a condition of our offer to you. This posting will close October 20th, 2011
To Apply for this position, please CLICK HERE
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